Terms and policies

These terms apply to every order placed with TFF Food Limited, trading as The Fox and The Flour ("we", "us", "our"). By placing an order, you agree to them. Nothing here affects your statutory rights as a consumer.

Who we are

TFF Food Limited, trading as The Fox and The Flour
1 Trafalgar Road, Rathdown Lower, Greystones, Co. Wicklow, A63 XW29, Ireland
Company number 578400 · VAT number IE3433569FH
Email: thefoxandtheflour@gmail.com

Ordering

• Every celebration cake is made as shown in its photos and described on its page, with the options listed there. For a fully customised cake, email us before ordering.
• Please order celebration cakes at least 3 days ahead.
• Your order is confirmed once payment is received and you receive our confirmation email.
• All prices are in euro and include VAT where it applies. Celebration cakes, Christmas orders and sweet treats are paid in full when you order.

Collection

• Celebration cakes, Christmas orders and sweet treats are click and collect only, from The Fat Fox, 1 Trafalgar Road, Greystones. We don't post or courier cakes.
• Collections are every day from 8:30am to 2:30pm, on the date and in the time slot you choose. Christmas collections run from 1 December until Christmas Eve, by 11am.
• If you can't make your collection, email us in advance. Orders not collected on their collection date cannot be refunded.
• Once your cake leaves our hands, it is no longer our responsibility. Every cake is carefully boxed, chilled and secure when you collect it. From that moment, responsibility for handling and transport passes to the person collecting, and by collecting your cake you accept this.
• Carry your cake on a flat, level surface, ideally the boot of the car. Keep the car cool and clean, and drive slowly.

Wedding cakes

• Booking: a €150 non-refundable payment secures your date and is taken off the final price of your cake. Your booking is confirmed once we confirm it in writing, and we will then be in touch to arrange your consultation. We recommend booking 10 to 12 months ahead, and need at least 2 months' notice.
• Consultation: held at The Fat Fox, Greystones, with a complimentary tasting. Our starting prices exclude flowers, vintage piping and extras, and are a guide only; your final quote is confirmed after your consultation.
• Balance: due no later than 30 days before your wedding. A €25 late fee may apply, and if payment remains outstanding we may cancel the order. We accept card, bank transfer and cash. Returned payments or chargebacks incur a €30 fee.
• Changes: changes to design or servings must be requested at least 4 weeks before your wedding and may cost extra. Later changes may not be possible.
• Delivery: we deliver nationwide. Delivery and setup fees are agreed when you book. Your cake arrives 2 to 3 hours before your event; we cannot be responsible for delays outside our control, such as traffic or severe weather. Someone must be there to receive it; otherwise it returns to us and an extra delivery fee applies. Please tell us straight away about any change to your schedule.
• Collecting your wedding cake: once it leaves our hands, it is no longer our responsibility.
• At the venue: keep the cake boxed, cool and away from sunlight and heat until it is set up, and display it on a flat, sturdy table away from windows and heat. Please share this with your venue team.
• Your own decorations: toppers, flowers or decorations you provide must be food safe, and we are not responsible for damage they cause.

Cancellations and refunds

• Our cakes are perishable and made to your choices, so the 14-day cancellation period for online purchases does not apply.
• Celebration cakes and treats: to cancel, email us at least 72 hours before your collection time.
• If something is wrong: email us within 72 hours of collection with your name, order number, clear photos and a short explanation. We will look into it, and if we have made a mistake, we will put it right, up to the price you paid. Because our cakes are perishable, we cannot review requests received more than 72 hours after collection.
• Wedding cakes: the €150 booking payment is non-refundable. If you cancel more than 30 days before your wedding, any further payments are refunded. Cancellations within 30 days are non-refundable. If we have to cancel, we refund everything you have paid.
• Approved refunds go back to your original payment method and can take 5 to 10 working days to arrive.

Allergens

• Our kitchen handles all 14 major allergens, including gluten, nuts, peanuts, milk, eggs, soy and sesame, so we cannot guarantee any cake is free from traces.
• We use a wide range of nuts, including pecans, almonds, hazelnuts, pistachios, walnuts and peanuts. The macarons on some of our cakes are made with almonds.
• Our gluten-free cakes all contain nuts (almonds). We are not a certified gluten-free kitchen and cross-contamination may occur, so they are not suitable for coeliacs.
• Our Vegan Cake and vegan cupcakes are made without dairy (milk) or eggs, in the same kitchen, so traces may be present.
• Please tell us about any dietary needs when you order. For wedding and event cakes, it is your responsibility to tell your guests about these risks.

Storage and serving

For the best experience, serve your cake on the day of collection. If you collect it the day before, keep it in the fridge overnight and serve it at room temperature. Keep cakes in a cool, dry place away from sunlight and heat. Cakes with perishable fillings must be refrigerated and eaten within 24 to 48 hours. We are not responsible for a cake eaten more than 48 hours after collection or delivery.

Handmade cakes and designs

• Every cake is made by hand, so small differences from the photos are natural, and we cannot guarantee an exact colour match. Fresh fruit and flowers vary with the seasons.
• Some cakes include inedible decorations, such as ribbons, supports or flowers. Please remove them before eating.
• We may make small changes to a design for practical or structural reasons.
• We may photograph our cakes for our portfolio and marketing. If you would rather we didn't photograph your wedding cake, tell us in writing before your day. Our designs remain our own and may not be copied without our written consent.

Our liability

• We are not responsible for damage after a cake leaves our hands, including during transport, storage or handling.
• If we make a mistake, our liability is limited to the price you paid.
• We are not responsible for failing to fulfil an order because of events beyond our control, such as severe weather, transport disruption or government restrictions. If this affects a wedding order, we refund everything you have paid.

Privacy

We use your personal information only to process your order and stay in touch with you about it. We never share it without your consent, except with the services that help us run our shop. You can read the details in our privacy policy.

General

If any part of these terms is found to be invalid, the rest still applies. These terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction. Questions? Email thefoxandtheflour@gmail.com.