We have carefully designed our new cake options to provide multiple choices to suit any occasion. Our new website has been specifically designed to streamline our ordering system, in turn, providing our customers with easy and efficient service. Each cake comes standard as described in the detailed description or with an added ‘WOW’ by selecting our ‘The Works’ for our signature The Fox & The Flour finish. Customers can opt to create their own bespoke celebration cake by choosing our “Showstopper Cake” option for a personalised design. While we believe we have catered to all our customers' needs within our offerings, you can contact us at email@example.com for further assistance.
All of our celebration cakes are available for collection only. You can select your pick-up location when ordering your cake. Our two cake collection locations are
The Fat Fox, 1 Trafalgar Road, Greystones, Co. Wicklow
The Fox & The Flour Cakery, 5 Main Street, Cashel, Co. Tipperary
All orders must be picked up on the date selected at your allocated time slot chosen when ordering. If you are unable to make your allocated collection date, please email us at firstname.lastname@example.org . Orders that are not collected on their pick-up date are not subject to a refund.
See ‘Care Instructions’ for transport information.
REFUNDS AND CANCELLATIONS
Our cakes are made to order with fresh, perishable ingredients. Once a cake leaves our premises, we do not accept responsibility for damages caused during transportation and/or storage. If, for some reason, you are unhappy with your order- contact our office team at email@example.com within 72 hrs of your collection. Please include the following in your email: name and order number, detailed photos of the cake and packaging, a brief description of why you are unsatisfied. Any email sent after the 72-hour window will not be accepted by our team due to the perishable nature of the product. We will investigate the issue and respond within 3-5 working days.
Cancellations must be submitted within 72 hours of collection via email to firstname.lastname@example.org.
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